For ages 21 and above

6win Responsible Gaming Guide

Keep gaming as entertainment — not a source of financial or emotional stress. 6win is committed to your protection.

For players aged 21 and above only

Self-exclusion and limit-setting tools available

24/7 support available

Gaming is for entertainment — not addiction

Online betting and casino games are primarily a form of entertainment. For some people, however, they can become a habit and gradually lead to financial and family problems. 6win believes that an informed player is a happy player. That is why we aim to guide our users toward responsible gaming from the start.

Betting and gaming on our platform are open exclusively to those aged 21 and above. Minors cannot open an account or play any games. Parents are urged to remain vigilant and ensure their children cannot access this platform in any way.

Responsible gaming means deciding in advance how much time and money you will spend on gaming — and sticking to that decision. Reading our Terms and Conditions will show you in which circumstances 6win has the authority to suspend or close an account, all in the interest of your protection.

Remember: placing larger bets to try to recover losses is a dangerous habit. Every game result is independent and random — what happened in a previous round has no bearing on the next. The courage to stop after a loss is the true mark of a responsible player.

Tools for your protection

6win helps you stay in control of your gaming. Use these tools and set your own limits.

Deposit Limit

Set a maximum amount you can deposit daily, weekly, or monthly. You will not be able to exceed this limit.

Money control

Loss Limit

Gaming will stop automatically once your losses reach a set amount. This protects you from large financial losses.

Loss prevention

Session Time Limit

Set a maximum playing time for each login session. When time is up, you will be prompted to take a break.

Time management

Temporary Break

If you want to take a break for a few days, temporarily suspend your account. You will not be able to log in until the break period ends.

Temporary break

Self-Exclusion

If you want to stay away from gaming for an extended period, apply for self-exclusion. Once you do, your account will be completely closed for the specified duration.

Lasting protection

Reality Check

At set intervals during play, you will be reminded of how long you have been playing and how much you have won or lost in that session.

Awareness

To use these tools or apply for self-exclusion, contact our 24/7 live chat support or send an email to [email protected]. Our team provides assistance in both Bengali and English.

Recognise the warning signs of addiction

If you notice any of the following signs in yourself or someone you know, it is time to seek help.

Chasing losses

Placing bigger bets after a loss to try to win the money back — this is one of the main signs of addiction.

Going over your set budget

You consistently spend more than you planned and cannot stop yourself from doing so.

Hiding from family and friends

You keep the amount you play or the losses you have made secret from family and close ones.

Losing track of time

Spending hours on end playing and neglecting work, studies, or responsibilities to your family.

Emotional restlessness

Feeling anxious, irritable, or in a bad mood when you cannot play — this dependence is an important warning sign.

Borrowing money

Borrowing money from others to place bets, or using funds meant for essential expenses on gaming.

Assess yourself

Answer the following questions honestly. If the answer to more than one is "yes", consider seeking support.

Do you end up spending more than your set budget and find you cannot stop yourself?

After a loss, do you keep placing bet after bet to try to win the money back?

Are you spending less time with family or friends because of gaming?

Has your gaming habit caused concern among family members?

Have you borrowed money, or considered doing so, in order to win at gaming?

When you try to stop playing, do you feel anxious or irritable?

How to get support

You do not have to face this alone. Your family, professionals, and the 6win support team are here for you.

6win Live Chat Support

Reach us on live chat 24 hours a day, 7 days a week. Speak in Bengali and get help with self-exclusion or setting limits.

Contact by Email

Write to us at [email protected] about your concern. Our team will respond as quickly as possible — in both Bengali and English.

Talk to your family

Open up about the problem to a trusted family member or close friend. The support of someone close to you can often be the greatest source of strength.

Mental Health Professionals

Gambling addiction is a mental health issue, not something to be ashamed of. Reach out to a nearby mental health clinic or counselling centre. Government hospitals in Bangladesh also have mental health departments.

Counselling and Support Groups

Joining a professional counsellor or support group can help you overcome addiction. Many organisations offer this service free of charge or at a low cost — ask at your local social services centre.

Our Privacy Policy makes clear that your personal information is stored with strict security. When you contact us for support, your information is kept completely confidential.

6win's commitment

To ensure responsible gaming, 6win actively maintains the following measures.

21+

Strict age verification

24/7

Support services always available

SSL

Encrypted data protection

Core principles of responsible gaming

Every player is encouraged to keep these principles in mind while playing.

Only bet what you can afford to lose — never use money needed for daily living expenses.
Set a budget in advance and stay within it.
Treat gaming as entertainment, not as a source of income.
Avoid betting when drinking alcohol or under emotional stress.
Take regular breaks and spend time with family and friends outside of gaming.
If you feel you are losing control, seek support immediately — do not wait.

Our FAQ section has more information on responsible gaming, deposits, withdrawals, and account security. Do not hesitate to contact our support team with any questions.

Responsible Gaming — Questions and Answers

Yes. The balance in your account at the time of your self-exclusion request will be returned to your registered payment method once the withdrawal process is complete. Contact us via live chat for more details.

Lowering a deposit limit takes effect immediately. However, increasing a limit has a waiting period for your protection — you will be notified of the exact timeframe.

No. When the self-exclusion period ends, your account is not reactivated automatically. You will need to contact our support team yourself to request reactivation — and a safety assessment will be carried out before that happens.

If you believe a minor has accessed your account, notify us immediately via live chat or email. We will suspend the account and investigate right away. Keep your password secure and make it a habit to log out of your devices.

Yes, absolutely. Mental health professionals worldwide recognise gambling addiction as a treatable behavioural condition. Cognitive Behavioural Therapy (CBT), counselling, and support groups have proven effective in overcoming it. Seek professional help without delay.

Accounts are suspended or closed on the account holder's own request. However, if a family member raises a concern and provides evidence that the account holder is being harmed, our support team will review the situation and take the necessary steps.