6win Privacy Policy

Welcome to 6win. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") sets out how we handle the personal information of every individual ("User") who registers on or uses our platform. By continuing to use this platform, you are considered to have accepted the terms of this Policy.

Reading our detailed information about 6win will give you a better understanding of our company's values and the range of services we offer. This privacy policy and our overall terms and conditions complement each other — both define your rights and responsibilities.

6win collects certain information from users in order to operate its services. This information is collected solely to ensure safe and effective service and to meet legal obligations.

1.1 Registration Information

When opening an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — confirmation of 21+ age)
• Mobile number
• Email address
• Preferred username
• Payment information (bKash, Nagad, Rocket, or Upay number)

1.2 Automatically Collected Information

Some information is collected automatically while using the platform:

• Device type and operating system
• Browser type and version
• IP address and connection time
• Logs of which pages were viewed on the site and for how long
• Cookie and session data

1.3 Transaction and Gaming Activity Information

Detailed records of deposits, withdrawals, bets, and other financial activities are kept. This helps ensure the security of your account and assists in resolving any disputes.

Collected information is used only for the purposes listed below. It is not used for any other purpose without the user's consent.

1. Account Management: For registration, login, and identity verification.
2. Financial Transaction Processing: To complete deposit and withdrawal requests.
3. Customer Support: To resolve issues via live chat and email.
4. Fraud Prevention: To detect and stop unusual activity.
5. Promotional Communications: To send messages about bonuses and offers (you can opt out of this at any time).
6. Platform Improvement: For statistical analysis to improve the user experience.

3.1 Retention Period

All information is retained while your account is active. Even after an account is closed, certain data may be kept on our servers for a defined period to meet legal obligations and audit requirements.

3.2 Technical Security Measures

6win uses the following technologies to keep your information secure:

• SSL Encryption: All data transfers on the site take place over encrypted connections.
• Firewall and Intrusion Detection Systems: Active monitoring to protect servers.
• Access Controls: Only authorised staff can view sensitive information.
• Password Hashing: Your password is never stored in plain text.
• OTP Verification: Two-step verification for important actions.

6win may share information with third parties in the following specific circumstances:

4.1 Payment Processors

The information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with those providers. This information is used solely for the purpose of the specific transaction.

4.2 Technology Partners

We work with trusted technology partners for game operations, analytics, and platform infrastructure maintenance. They are also contractually bound to follow our privacy standards.

4.3 Legal Obligations

Information may be provided in response to a court order or a lawful request from a relevant authority. In such cases, we provide only the minimum information necessary.

A cookie is a small data file stored in your browser. 6win uses the following types of cookies:

• Essential Cookies: To keep login sessions active and ensure security.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To analyse how different parts of the site are being used.

Cookies can be managed from your browser settings. However, disabling certain essential cookies may affect how the site functions.

Every user registered at 6win has the following rights:

1. Right to Know: You can find out what information we hold about you.
2. Right to Correction: You can request that incorrect or outdated information be updated.
3. Right to Deletion: After closing your account, you may request that your information be deleted, following the fulfilment of any legal obligations.
4. Opt Out of Promotional Communications: You can stop receiving messages about bonuses or offers at any time.
5. Right to Lodge a Complaint: Any complaints regarding data protection can be submitted to our support team.

To exercise these rights or to learn more about related matters, contact our support team. Our 24/7 live chat service can assist you in both Bengali and English.

6win strictly enforces a 21+ age policy. Use of this platform by anyone under the age of 21 is strictly prohibited. We do not intentionally collect information from any minor. Age is verified at registration, and identity documents may be requested in cases of doubt.

If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. For more information on responsible gaming, please read our Responsible Gaming Guidelines.

Data protection is not our responsibility alone — you have a part to play too:

• Use a strong password and change it regularly.
• Never share your login details with anyone.
• Avoid accessing your account over public Wi-Fi.
• Always log out when you finish browsing.
• If you notice any unusual activity, let us know immediately.

6win may update this privacy policy when needed. For significant changes, a notification will be sent to the registered email address or mobile number. The date of the last update will always be shown at the top of this page. Continued use of the platform after any changes means you have accepted the updated policy.

If you have any questions, comments, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

We aim to respond to complaints as quickly as possible after receiving them. Our Frequently Asked Questions section may also be helpful for general queries on various topics.